Luxury & Experiential
FAQ

Kenya

Where is Kenya located?
Kenya is situated in East Africa, right between Somalia and Tanzania. Other neighbouring countries are Ethiopia, Sudan and Uganda.
What languages are spoken in Kenya?
More than 40 ethnic languages are spoken in Kenya, although the national language is Swahili. Most Kenyans also understand English.
What is Kenya’s time zone?
Standard time zone in Kenya will be GMT +3 (3 hours ahead of Greenwich Mean Time). No daylight saving time in 2013.
What is the local currency?
The official currency of Kenya is the Kenyan Shilling (KES).
Are banking services easily available in Kenya?
National and International banks have branches in Mombasa, Nairobi, Kisumu, Thika, Eldoret, Kericho and Nyeri, as well as most other major towns. Banks and Foreign Exchange at international airports are open 24 hours a day. Below are some of the licensed commercial banks and foreign banks available in Kenya.

Licensed Commercial Banks:
  • Barclays Bank
  • Citibank
  • Dubai Bank Kenya
  • Habib Bank
  • Habib Bank AG Zurich
  • Standard Chartered Kenya
Representative offices of foreign banks:
  • Hong Kong and Shanghai Banking Corporation
  • Bank of China
What are the bank opening hours?
Banks in Kenya usually open from Monday to Friday from 09:00am to 14:00pm. However, banks at the airport will usually stay open until midnight.
Can I use my credit card in Kenya?
All major credit cards (MasterCard, Visa, Diners Club and American Express) are widely accepted.
What activities can we do in Kenya generally?
Having a luxury safari trip usually means enjoying your time observing the wildlife while taking lots of pictures while you relax and enjoy your stay at Kenya’s luxurious lodges and camps. Kenya also offers variety of cultural activities for guests to experience first-hand such as visiting the tribal villages and adoring the unique dance performances by the locals. Kenya’s lodges and camps offered their guests with internet connectivity, pool and library (applicable to selected lodges and camps only).
Should I take out travel insurance before travelling to Kenya?
Travel insurance(via AXA Insurance) will be inclusive in the package, it will cover any medical situation (i.e. hospitalisation), as well as cancellation or curtailment of arrangements and loss of baggage. Emergency evacuation insurance (via &Beyond lodges and camps) also will be provided should you suffer either severe illness or injury while spending your holiday with&Beyond lodges and camps.
Do I need a visa to travel to Kenya?
Following nationalities do not need visas to travel to Kenya: Bahamas, Barbados, Belize, Botswana, Brunei-Darussalam, Burundi, Cyprus, Dominica, Fiji, Gambia, Ghana, Grenada, Malaysia, Malawi, Maldives, Mauritius, Namibia, Nauru, Papua New Guinea, Samoa, Seychelles, Sierra Leone, Singapore, Solomon Islands, South Africa, St Lucia, St Vincent & The Grenadines, Swaziland, Tanzania, Tonga, Trinidad and Tobago, Tuvalu, Uganda, Uruguay, Vanuatu, Zambia, Zimbabwe.

Kindly note that following nationalities must have a visa prior to arrival in Kenya: Afghanistan, Armenia, Azerbaijan, Cameroon, Georgia, Iran, Iraq, Lebanon, Libya, Mali, Nigeria, North Korea, Pakistan, Senegal, Somali, Sudan, Syria, Tajikistan and Yemen.

Other countries which are not listed above can apply for visa from the Kenyan Embassy / High Commission in their respective home country prior to departure or upon arrival at the Airport (or any entry point). However, visitors are recommended to get their visas prior to arrival so that they can avoid the likelihood of long queues at the airport most of the time.

Passports are required by all foreign visitors and must be valid for six months beyond the intended length of stay. Please ensure that there are sufficient blank pages for any visas as well as for entry stamps upon arrival.
Tipping
Tipping in Kenya is not compulsory, however it is appreciated as acknowledgement of service well rendered and entirely at own discretion. Most hotels and restaurants in Kenya already included tip in their service charge. But in the restaurants, it is usually customary to tip waiters and waitresses 10% of the bill.

Porters at the airports, lodges or camps can be tipped about USD1 per piece of luggage. However, on safaris, tips are always expected and considered almost part of the pay. Guides can be tipped around USD 2 – USD 5 per person per day.
Can I use my Cell/mobile phone in Kenya?
Mobile phone coverage/signal should not be any problem as long as phone is set to roaming and international calling is not blocked by your provider. There are however certain areas in Kenya where you will encounter little or no coverage at all.

Alternatively, visitors can purchase mobile prepaid (pay-as-you-go) SIM cards that are easy and cheap to use. Safaricom, Zain and Celtel are among few that offer mobile SIM cards and the top-up/refill are easily available in the airports, supermarkets and shops. Do note that North American and Japanese phones might not work in Kenya.
Will there be internet connectivity?
Most of the lodges and camps have internet access.
What plugs and power voltage is used in Kenya?
The local electricity supply is 220/240 volts AC, 50HZ and plugs are 3 point square. Please bring along voltage and plug adaptors if you intend to bring electrical devices.
Is it safe to travel in Kenya?
Kenya is one of the top tourist destinations in Africa and generally a safe country to visit. However, keep in mind on the standard safety guidelines; avoid walking alone or in a small group after dark, never leave your luggage unattended, always keep you belongings close by or locked away and avoid displaying your wealth and luxury in full view particularly in public places such as at the airport or town. Always be with your guide when exploring places and areas.
How safe and clean is the water and food in Kenya?
Never drink tap water in Kenya as it is not safe. Visitors are strongly advised to drink only bottled water which can be easily purchased throughout the country. Avoid consuming raw food and vegetables especially when eating at street restaurants and always wash and peel fruits and vegetables before consuming them. Ensure everything is well-cooked before consuming the food; be it meat or seafood.
What should I pack for Kenya?
  1. Shorts and t-shirts or light trousers for the daytime. Bright colours and white alert the animals, so stick to neutral tones like beige, khaki, stone and brown. Clothing and apparels should be lightweight, breathable, hand-washable, and quick-drying
  2. A pair of good walking boots/shoes for walking safaris
  3. A wide brimmed hat
  4. Plenty of high factor sun cream
  5. Binoculars
  6. Long trousers and long sleeved shirt for the evening as protection from mosquitoes
  7. Mosquito repellent for areas of bare skin
  8. A fleece/sweater/jacket for the early morning and evening game drives as the temperature can get quite cold especially in Masai Mara and in the highlands
  9. Plenty of camera films or memory cards for your camera and a battery charger
  10. A small first aid kit
  11. A light weight waterproof jacket in case of sudden shower
  12. Swimming apparels as most of the lodges have swimming pools
  13. A good book to laze by and enjoy the evening
  14. Sunglasses (avoid reflective bright colours such as red lenses)
  15. Non-scented wet wipes and hand sanitizers
  16. A small torchlight

Tanzania

Where is Tanzania located?
Tanzania is located in East Africa, bordered with Burundi, Kenya, Rwanda, Uganda, Zambia, Malawi, Mozambique and Democratic Republic of Congo.
What is Tanzania’s time zone?
Standard time zone in Tanzania will be GMT +3 (3 hours ahead of Greenwich Mean Time). No daylight saving time in 2013.
What is the local currency?
The local currency of Tanzania is the Tanzanian shilling (Tsh).
What languages are spoken in Tanzania?
The official language of Tanzania is Kiswahili which is used primarily in primary education. However, the spoken commercial language and Tanzania’s second official language is English. English is also used as the main teaching language in higher education institutions.
Can I use my credit card?
All major credit cards (MasterCard, Visa, Diners Club and American Express) are widely accepted. Please note that park fees can only be paid in cash or traveller's cheques. However, kindly note that AMEX traveller’s cheques are not accepted and US dollar notes dated before 2003 are not accepted.
What are the Bank Opening Hours?
The banks in Tanzania are open from 8:30am to 12:30pm Monday to Friday. Some of the banks are open from 8:30am to 13:00pm on a Saturday.Below are some of the licensed commercial banks and foreign banks available in Kenya:
  • Barclays Bank Tanzania
  • Citibank
  • Habib African Bank
  • Standard Chartered Bank
How much should I Tip?
Tipping in Tanzania is not compulsory, however it is appreciated as acknowledgement of service well rendered and entirely at own discretion. Most hotels and restaurants in Kenya already included tip in their service charge. But in the restaurants, it is usually customary to tip waiters and waitresses USD 5 – USD 10.

Porters at the airports, lodges or camps can be tipped about USD 1 – USD 2 per piece of luggage. However, on safaris, tips are always expected and considered almost part of the pay. Guides can be tipped around USD 10 per person per day.
What activities can we do in Tanzania generally?
Having a luxury safari trip usually means enjoying your time observing the wildlife while taking lots of pictures while you relax and enjoy your stay with the best luxurious lodges and camps in Tanzania. Tanzania also offers variety of cultural activities for guests to experience first-hand such as visiting the tribal villages and adoring the unique dance performances by the locals. Tanzania's lodges and camps offered their guests with internet connectivity, pool and library (applicable to selected lodges and camps only).
Do I need a visa to travel to Tanzania?
Following nationalities do not need visas to travel to Tanzania: Antigua & Barbuda, Barbados, Belize, Bermuda, Botswana, Brunei, Cyprus, Dominica, Grenada, Guyana, Jamaica, Kenya, Kiribati, Lesotho, Malaysia, Malawi, Malta, Maldives, Mauritius, Namibia, Nauru, Sao Tome & Principe Island, Saint Lucia, Saint Vincent, Saint Christopher and Nevis, Seychelles, Singapore, Solomon Island, Swaziland, Tuvalu, Tonga, Uganda, Vanuatu, Zambia, Zimbabwe.

Kindly note that following nationalities cannot get a visa on arrival: Afghanistan, Algeria, Bangladesh, Benin, Burkina Faso, Cameroon, Chad, Egypt, Eritrea, Ethiopia, Gabon, Ghana, Gambia, Iran, Iraq, Jordan, Kuwait, Lebanon, Liberia, Libya, Mali, Morocco, Niger, Nigeria, Pakistan, Saudi Arabia, Senegal, Sri Lanka, Somalia, Sudan, Syria, Togo, Tunisia, Turkey and Yemen.

Visitors are advised to obtain a visa in advance of travel, as certain airlines insist on them prior to departure as well as rules and regulations have a tendency to change without warning. Obtaining visa prior to arrival also will ensure visitors to avoid the possibility of long queues at the airport most of the time.

Passports are required by all travellers and must be valid for six months beyond the intended length of stay. Please ensure that there are sufficient blank pages for visas as well as for entry stamps upon arrival.
Is it safe to travel in Tanzania?
Tanzania is generally safe to travel and the locals are very welcoming, friendly and helpful towards visitors. As in all other destination in the world, always practice our common sense and street smarts. Avoid walking alone after dark, never leave your luggage unattended, always keep you belongings close by or locked away and avoid displaying your wealth and luxury in full view particularly in public places such as at the airport or town. Always be with your guide when exploring places and areas.
How safe and clean is the water and food in Tanzania?
It is advised to drink only bottled water when in Tanzania. Avoid consuming raw food and vegetables especially when eating at street restaurants and always wash and peel fruits and vegetables before consuming them. Ensure everything is well-cooked before consuming the food; be it meat or seafood.
Can I use my Cell/mobile phone in Tanzania?
Mobile phone coverage/signal should not be any problem as long as phone is set to roaming and international calling is not blocked by your provider. There are however certain areas in Tanzania where you will encounter little or no coverage at all.

Alternatively, visitors can purchase mobile prepaid (pay-as-you-go) SIM cards that are easy and cheap to use. Airtel/Zainis one of few that offer mobile SIM cards and the top-up/refill is easily available in the airports, supermarkets and shops.
Should I take out travel insurance before travelling to Tanzania?
Travel insurance (via AXA Insurance) will be inclusive in the package, it will cover any medical situation (i.e. hospitalisation), as well as cancellation or curtailment of arrangements and loss of baggage. Emergency evacuation insurance (Via &Beyond lodges and camps) also will be provided should you suffer either severe illness or injury while spending your holiday with &Beyond lodges and camps.
Will there be internet connectivity?
Most of the lodges and camps have internet access.
What plugs and power voltage is used in Tanzania?
The local electricity supply is 220/240 volts AC, 50HZ and plugs are 3 point square. Please bring along voltage and plug adaptors if you intend to bring electrical devices.
When is the best time to climb Mount Kilimanjaro?
The best months to climb Mount Kilimanjaro are considered to be August - October and January - March.
How fit do I need to be to climb Mount Kilimanjaro?
Mount Kilimanjaro’s guides recommend visitors to have at least a basic level of fitness as the hike is quite actually gentle despite of its fearsome size and height. The main challenge posed by Mount Kilimanjaro is its amazing altitude. Hiking up the mountain usually will take around five days, depending on the routes taken, level of fitness and experience in hiking.
What should I pack?
  1. Shorts and t-shirts or light trousers for the daytime. Bright colours and white alert the animals, so stick to neutral tones like beige, khaki, stone and brown. Clothing and apparels should be lightweight, breathable, hand-washable, and quick-drying.Casual, comfortable clothing is suitable throughout the year
  2. A pair of good walking boots/shoes for walking safaris
  3. A wide brimmed hat
  4. Plenty of high factor sun cream
  5. Binoculars
  6. Long trousers and long sleeved shirt for the evening as protection from mosquitoes
  7. Mosquito repellent for areas of bare skin
  8. A sweater/jacket for the early morning and evening game drives as the temperature can get quite cold (even in summer) especially in the high altitude on the rim of Ngorongoro Crater
  9. Plenty of camera films or memory cards for your camera and a battery charger
  10. A small first aid kit
  11. A light weight waterproof jacket in case of sudden shower
  12. Swimming apparels as most of the lodges have swimming pools
  13. A good book to laze by and enjoy the evening
  14. Sunglasses (avoid reflective bright colours such as red lenses)
  15. Non-scented wet wipes and hand sanitizers
  16. A small torchlight