Luxury & Experiential
FAQ
Where is Botswana located?
Botswana is a landlocked country and is situated in the southern part of Africa. Botswana borders with Namibia, South Africa, Zimbabwe and Zambia.
What is Botswana’s time zone?
Standard time zone in Botswana will be GMT +2 (2 hours ahead of Greenwich Mean Time). No daylight saving time for Botswana.
What languages are spoken in Botswana?
The national language of Botswana is Setswana, which is spoken by around 78% of the population. However the official language spoken by Botswana is English, which was inherited from colonial rule.
What is the local currency?
The official currency in Botswana is the pula, and is subdivided into 100 thebe.
Can I use my credit card in Botswana?
All major credit cards are accepted at hotels, shops and restaurants but acceptance outside of the major centres in Botswana is limited. Most lodges and restaurants accept payment by Visa and MasterCard. Kindly note that American Express and Diners Club are often not accepted.
What are the Bank Opening Hours?
Bank times are usually open from Mondays to Fridays from 08:00am – 14:30pm and on Saturdays from 08:00am to 11:00am. Banks in Botswana will only accept US Dollars, Pound Sterling, Euro and South African Rand cash. Below are some of the licensed commercial banks and foreign banks available in Kenya:
  • ABN AMRO
  • Barclays Bank
  • Standard Chartered Bank
Tipping
Tipping in Botswana is customary and at own discretion. It is usually customary to tip taxi drivers, waitresses, waiters, stewards and delivery person 10% of the bill if it is not already included in the service charge.

Porters at the airports, lodges or camps can be tipped about USD1 per piece of luggage. However, on safaris, tips are always expected and considered almost part of the pay. Safari guides can be tipped around USD 5 – USD 25 per person per day.
Is it safe to travel in Botswana?
Botswana is one of the safest countries in Africa. Since its independence in 1966 it has been a peaceful country led by a democratically-elected government. The discovery of diamonds has led to a strong economy and powerful development programmes.

However, keep in mind on the standard safety guidelines; avoid walking alone or in a small group after dark, never leave your luggage unattended, always keep you belongings close by or locked away and avoid displaying your wealth and luxury in full view particularly in public places such as at the airport or town. Always be with your guide when exploring places and areas.
Do I need a visa to travel to Botswana?
The following nationalities do not need visas to travel to Botswana: Members of all Commonwealth countries (except the nationals of Ghana, Nigeria, Sri Lanka, Pakistan and Bangladesh), Austria, Belgium, Denmark, Finland, France, German Federal Republic, Greece, Iceland, Italy, Lichtenstein, Luxembourg, Namibia, Netherlands, Norway, Republic of Ireland, Samoa (Western), San Marino, Sweden, Switzerland, Uruguay, USA and Yugoslavia.

No visitor is allowed to stay more than 90 days within any twelve-month period, unless permission has been granted in the form of a waiver pending the outcome of a residence permit application.
What activities can we do in Botswana generally?
Having a luxury safari trip usually means enjoying your time observing the wildlife while taking lots of pictures while you relax and enjoy your stay with the best luxurious lodges and camps in Botswana.

Botswana also offers variety of cultural activities for guests to experience first-hand such as visiting the tribal villages and adoring the unique dance performances by the locals. Botswana’s lodges and camps offered their guests with internet connectivity, pool and library (applicable to selected lodges and camps only).
Should I take out travel insurance before travelling to Botswana?
Travel insurance (via AXA Insurance) will be inclusive in the package, it will cover any medical situation (i.e. hospitalisation), as well as cancellation or curtailment of arrangements and loss of baggage. Emergency evacuation insurance (Via &Beyond lodges and camps) also will be provided should you suffer either severe illness or injury while spending your holiday with &Beyond lodges and camps.
Can I use my Cell/mobile phone in Botswana?
Mobile phone coverage/signal should not be any problem as long as phone is set to roaming and international calling is not blocked by your provider. There are however certain areas in Botswana where you will encounter little or no coverage at all.

Alternatively, you can purchase mobile prepaid (pay-as-you-go) SIM cards that are easy and cheap to use. MASCOM, Orange and Be Mobile are among few that offer mobile SIM cards and the top-up/refill are easily available in the airports, supermarkets and shops. Do note that North American and Japanese phones might not work in Botswana.
Will there be internet connectivity?
Most of the lodges and camps have internet access.
What plugs and power voltage is used in Botswana?
The local electricity supply is 220/240 volts AC, 50HZ and plugs are 2 circular metal pins with a large circular grounding pin. Please bring along voltage and plug adaptors if you intend to bring electrical devices.
How safe and clean is the water and food in Botswana?
Visitors are strongly advised to drink only bottled mineral water. Avoid consuming raw food and vegetables especially when eating at street restaurants and always wash and peel fruits and vegetables before consuming them. Ensure everything is well-cooked before consuming the food; be it meat or seafood.
What should I pack?
  1. Shorts and t-shirts or light trousers for the daytime. Bright colours and white alert the animals, so stick to neutral tones like beige, khaki, stone and brown. Clothing and apparels should be lightweight, breathable, hand-washable, and quick-drying. Casual, comfortable clothing is suitable throughout the year
  2. A pair of good walking boots/shoes for walking safaris
  3. A wide brimmed hat
  4. Plenty of high factor sun cream
  5. Binoculars
  6. Long trousers and long sleeved shirt for the evening as protection from mosquitoes
  7. Mosquito repellent for areas of bare skin
  8. A sweater/jacket for the early morning and evening game drives as the temperature can get quite cold (even in summer)
  9. Plenty of camera films or memory cards for your camera and a battery charger
  10. A small first aid kit
  11. A light weight waterproof jacket in case of sudden shower
  12. Swimming apparels as most of the lodges have swimming pools
  13. A good book to laze by and enjoy the evening
  14. Sunglasses (avoid reflective bright colours such as red lenses)
  15. Non-scented wet wipes and hand sanitizers
  16. A small torchlight